1 About Webhelp

Through evolution and acquisition, today Webhelp is a 50,000 people-strong global leader in business process outsourcing (BPO). We are specialized in customer experience outsourcing but our capabilities extend across voice, social and digital channels. Our outsourced services have also expanded to include payment management, sales and marketing services. We’re currently looking for a HR MANAGER for our Tirana Site to join our successful team.

The ideal candidate will be able to:

• Develop identifying strategies and researching issues related to Human Resources
• Establish goals in line with organizational goals
• Implement human resources strategies
• Develop and monitor processes and procedures towards human resources
• Manage the business reorganization process
• Manage trade union relations
• Manage relationships with consulting firms
• Defines management policies he introduction of performance appraisal systems, the introduction of compensation and benefit systems
• and processes and talent development
• Supervise all operational aspects with coordination of the reference HR team
• Collaborate with other global group locations to align on initiative

• Big previous experience in the role
• Leadership
• Problem solving
• Team working
• Excellent communication skills
• Organization skills
• Fluency in Albanian, English
• Degree in Humanities and / or Economics - Masters in Human Resources Management and / or legal subjects
• Office suite

Perks

Be part of one of the biggest companies in global outsourcing. Join a dynamic young and fun work environment with dedicated relax area and

flat hierarchy with great opportunities to develop your skills. Please also note that WebHelp is an equal opportunities employer and welcomes

applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability,

age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity