The made-in-Italy luxury footwear brand was established in the 1960s and is deeply rooted in the creativity and expertise of its eponymous founder, who viewed shoemaking as a continuous reflection on shape, harmony and elegance. In 2016, under the guide of a new management team, Sergio Rossi makes a fresh start seeking to return to its DNA by embracing quality, craftsmanship and authenticity.

The launch of the sr1 collection, was the first step of a new beginning for the Company, took inspiration from the Sergio Rossi historical archive. It was first presented in Milan for the Spring Summer 2017 Collection, with the focus shifting from evening to daywear. The product is timeless and embodies the elegance, needs and passions of a dynamic, sophisticated woman that doesn’t take herself too seriously.

The company will continue fostering the craftsmanship culture at the facility in San Mauro Pascoli, where 120 craft professionals pass on their expertise through the generations. This creative and cultural distinctiveness has been preserved through the decades and quality materials, craftsmanship, luxury and elegance remain the cornerstones of Sergio Rossi style today. 

Sergio Rossi is 100% controlled by Investindustrial, a leading European group of independently managed investment, holding and advisory companies with €5.6 billion of raised fund capital.

Sergio Rossi is represented around the world in 80 boutiques and in a selection of prestigious multibrand stores. Today Sergio Rossi has 560 employees, 330 of whom are based in Italy in the Milan Head Quarter, the Factory Plant in San Mauro Pascoli and the directly owned boutiques. Regional offices are established in the USA (New York City), APAC (Hong Kong and Shanghai) and Japan (Tokyo) alongside the Retail direct network in those countries.

Main roles performed in the Company refers to Design, Merchandising, Communication & Marketing, HR, Finance, Logistic, IT and Commercial (Retail, Wholesale, e-comm) areas on top of the Ladies Shoes Production technicians and artisans activities and the direct retail store positions.

Should you be willing to know further and/or apply for our current or future open positions please visit our career section in the sergiorossi.com website or send your resume to Human Resources.

Thank you for your interest in our Brand and Company!

Reporting directly to the EMEA Retail Manager s/he will lead by example guarantying the achievement of the store business performance promoting the Brand image through a flawless customer service and appropriate procedures management in the store.

MAIN ACTIVITIES:

- Maintain a strategic approach focused on improving and monitoring business data and performances, analysing issues in order to achieve and exceed the sales target.

- Ensure development and management of CRM activities, leading by example in develop local and international clients network with a proactive outreach.

- Guarantee customer satisfaction solving customer concerns/complains by determining optimal and efficient solutions, assuring after sales service in line with the Customer Service Corporate procedures.

- Manage inventory as per Company guidelines, ensuring the stock levels are regularly reviewed and maintained to maximized sales and collaborate with the Head Quarter.

- Ensure interior and exterior of the store is aligned to the Company standards, guaranteeing the correct implementation of Visual guidelines through a close cooperation with the Head Quarter

- Create a positive environment in the store to pursue the team stability and engagement, aiming to maximizes sales, traffic flows, coverage and customer engagement.

- Minimum of 1/2 years experience as Supervisor in a top retail brand
- Strong experience in store operations and customer service
- Excellent analytical and organizational skills
- Team player and strong communication skills
- Business mind and strong entrepreneurial spirit
- Result-oriented with a good eye for details
- Flexibility and proactive approach
- Good market and trends knowledge
- Fluent English