Sergio Rossi, the made-in-Italy luxury footwear brand established in 1951, part of Lanvin Group, the global luxury fashion group of Fosun, is looking for a City Manager for our Sergio Rossi Stores based in MIlan.

We are looking for an energetic, passionate and charismatic City Manager who wishes to be part of our team. He/She will report directly to the EMEA Retail Manager and he/she will guarantee the supervision of all boutiques and corner stores in Milan.

The ideal candidate will be responsible for the following MAIN ACTIVITIES:

• Have a strategic approach focused on tracking and improving business data and performances, adressing issues in order to achieve and exceed sales targets
• Develop business strategies to raise customers’ pool, expand store traffic and optimize profitability
• Be a shining example of well behavior and high performance. Inspire and motivate the teams, making sure they will be always involved and updated
• Meet sales goals by training, motivating, mentoring and providing feedback to sales staff. Set clear goals & expectations, keeping people accountable and willing to raise the bar
• Conduct personnel performance appraisals to assess training needs and build career paths
• Ensure development and management of CRM activities, leading by example in develop local and international client’s network with a proactive outreach
• Ensure high levels of customers satisfaction through excellent service
• Deal with all issues that arise from staff or customers (complaints, grievances etc)
• Maintain outstanding store condition and visual merchandising standards
• Propose innovative ideas to increase market share, plus reports on market trends, customer needs, competitor activities

• Minimum of 2 years in SM position or 5/6 years as Assistant in a top retail brand
• Result-oriented with a good eye for details
• Business mindset and strong entrepreneurial spirit
• Excellent analytical and organizational skills
• Proven ability in managing people
• Team player and strong communication skills
• Flexibility and proactive approach
• Strong experience in store operation and customer service
• Proficient in English