Aftersales Area Manager with Team coordination – North Italy

Renault Trucks Italia Boltiere Italia Aftersales
Attenzione! Annuncio scaduto

Descrizione azienda

At Renault Trucks we care about people since 1894. We design simple & efficient transport solutions that help customers and drivers accomplish their mission, and societies shape the future.

You will be part of passionate teams with a global, open and collaborative mind-set. You will experience a culture that empowers people.

Renault Trucks is part of the Volvo Group.

Posizione

Ensure the implementation of policies, strategies for parts and services activities.
Ensure the achievement of after-sales goals by implementing an approved national strategic plan acting with a double responsibilities:

  • Aftersales Area manager Coordination
  • Aftersales Area manager activities for the assigned area (North Italy)
  • Act as key contact between Renault Trucks market company and network regarding customer relations, spare parts & service

Spare Parts activities
Act as Aftersales Area Manager for the area assigned, by:

  • Supervising of Network animation on spare parts sales
  • Negotiating sales target with dealers (final decisions at hub level)
  • Defining Action plans with dealers linked to parts business (incl. incentives & discount)
  • Implementing marketing/ commercial plans
  • Defining training needs

Service activities:

  • Supervision of Network animation related to service (workshop & warehouse) activities
  • Customer care (e.g.: active reception) ,Service quality
  • Service efficiency & productivity (using DMS tool, methods, Workshop & Warehouse organization, etc)
  • Business (marketing action dedicated to W&W, etc)
  • Build & animate Service action plans
  • Negotiate Service target with dealers
  • Follow up action plans on customer satisfaction and complaints based on KPI
  • Define training needs
  • On requests (from warranty contact), consulted on goodwill claims, involved on warranty audits
  • Support roll out of tools upgrade and new projects
  • Prepare & secure operational plans (PO, BPR, etc) and action plans with the field force

Requisiti

Technical Skills:

  • Sales negotiation
  • Renault Trucks services offer
  • Spare Parts offer
  • Marketing tools and methods (market & price analysis, promotion, sales stimulation)
  • Pilot business actions plans for Spare Parts; Service Quality; customer satisfaction)
  • Coaching & advise to Spare Parts field force (integration - training –follow-up)
  • Renault Trucks products
  • Audit & analysis : activities/organization performance
  • Provide organizations solutions (Warehouse - workshop)
  • After sales Processes (Warranty, 24/24, Technical Operations for Safety, etc)

Additional Requirements:

  • Autonomy and Proactivity
  • Holistic vision
  • Negotiation & Effective Communication skills
  • Empathy
  • Conflicts Management
  • Customer & Business Focus
  • Flexibility (willing to travel)
  • Organization skills
  • Sense of entrepreneurship
  • Strong Passion and Motivation
  • Fluent in English, French is a plus
  • Leadership and team management