IT Support Specialist

Facile.it Milano Italy ICT and Information Systems

Company Description

Siamo un’azienda digitale nata nel 2008 e diventata in pochi anni il sito di comparazione numero 1 in Italia. Grazie alla tecnologia abbiamo trasformato il processo di scelta di assicurazioni, prodotti finanziari e spese di casa in un’attività semplice e veloce, permettendo ogni giorno a milioni di persone di risparmiare tempo e denaro.

Siamo un gruppo di quasi 1.000 tra giovani imprenditori digitali, sviluppatori, marketer, designer e ingegneri. Nati come una startup, abbiamo mantenuto nel tempo la stessa mentalità: siamo concreti, guardiamo ai risultati e investiamo nel talento e nella meritocrazia.

Siamo cresciuti tanto in questi anni, fino a diventare uno dei pochissimi unicorni italiani, e continuiamo a crescere. Per questo cerchiamo i migliori talenti, persone che vogliono fare la differenza e che possano unirsi al nostro team per contribuire alla nostra evoluzione.


Ci impegniamo ogni giorno per creare un ambiente di lavoro inclusivo, fondato sul rispetto, sull’etica e sulle pari opportunità, per garantire la valorizzazione delle caratteristiche di ognuno e favorire il benessere delle nostre persone.

Position

As an IT support specialist you will be responsible for:


  • Management and hardware & software of PCs, Servers and resolution of technical problems
  • Preparation of new workstations and work tools for internal employees (PCs, utilities, telephones)
  • Laptop and smartphone management using Endpoint Manager and MDM tools
  • Management of the VoIP system telephone switchboard (creation of extensions, creation of queues)
  • Configuration and maintenance of computer peripherals
  • Basic management of Windows server 2016 / 2019 / 2022 - Active Directory domain (user / group / policy creation) - Azure AD
  • Drafting documentation for internal use by the team and/or for the end user

Requirements

We would like you to have the following requirements:


  • +5 years of experience gained in the same role
  • Excellent knowledge of the main operating systems
  • Basic knowledge of networking aspects (switches, firewalls, VPNs)
  • Sense of responsibility
  • Good interpersonal skills, enthusiasm and flexibility
  • Teamworking skills
  • Availability to work on shifts (9:00 - 21:00)

The following skills will be considered a plus:


  • Knowledge of the Atlassian Jira suite
  • Product knowledge Ivanti Endpoint Manager and Ivanti Neurons
  • Knowledge of the ITIL framework

Other information

We will make sure you always have:


● Autonomy and responsibility: you will be free to choose, try, fail and try again. We believe that getting involved is the first step to making a difference

● Career opportunities: you will be evaluated every six months and your results will guide your growth path

● Continuous training: we believe in talent and we like to cultivate it. You will have training and refresher courses available during which you can learn from industry experts

● Stimulating environment: we work in a dynamic and synergistic way, cross team. This will allow you to deal with talented professionals and always challenging activities

● Flexible working mode:

  • Smartworking
  • Short workweek, Friday afternoon is off
  • More than 50% of holidays compared to those already planned
  • Various welfare initiatives (for parents, leisure, personal care)

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GENERAL PRIVACY POLICY FOR THE USERS OF Facile.it

Collection and use of information

Facile.it collects information and data that users choose to provide; Facile.it also collects information related to access of users in order to identify, solve problems and improve offered services.
The purpose of the collection and the use of information are those of the autonomous reporting by candidates towards clients and partners of Facile.it, which are interested in searching and recruiting human resources, through the information of curricula vitae and profiles voluntarily entered by the candidates themselves.

The information that users choose to insert on the Portal will be consulted, used and classified by other individuals/ organizations that can have access, as holders of rights guaranteed by the partnership or customer relationship with Facile.it.
Facile.it performs all necessary operations to ensure that the information are placed in a safe and protected environment, trying to restrict access to the database and distributing rights to users with adequate methods, but can not guarantee that unauthorized individuals/ organizations will not have access through an irregular method.
Facile.it, moreover, can not control the ways in which the authorized users catalog and transfer the information downloaded from the database, therefore it is user's responsibility to ensure that sensitive information are not inserted in Facile.it Portal.
Information provided by the Users are used by Facile.it to deliver offered products and services and to develop the Portal; some of our services may include the display of customized contents and advertising messages.
Facile.it may use the user's information to contact him/ her about Portal updates, to conduct surveys and for informative communications (with the possibility for the user to refuse the consent) and related to its services, including updates of the software used.

Communication of collected information

Facile.it may share information provided by users with third parties that support the delivery of its products and the performance of its services towards the users. These third parties may not use these information for purposes other than assistance and support in providing these products and services.

The information gathered can be shared if this is required by law. The information gathered on our web sites are cataloged in whole or in part in Italy and are subject to Italian law.

Facile.it may disclose or transfer information if its business is sold or acquired.

Management of his/ her own information by the user

The user can review, correct or delete its personal information at any time; to perform these operations, user can enter in his/ her private area, click on the Profile and/ or User Settings button and make all necessary changes.
The above information about the users will be deleted, but logs and other user demographic and statistical information could be kept, maintaining an archived copy of these information anonymously.
If the personal information of the users have been consulted by other individuals/ organizations before the revisions and deletions, Facile.it can not perform the deletion of previous information on their systems.i.

Other relevant information and insights

Please consult the full version of the Privacy Statement and the Privacy Policy for more information. Our sites are not suitable for persons aged under 18 years old.

Contacts

For any further information or details, clarifications and questions about our privacy policy, please contact us by writing an e-mail to  or through the forms in the contact sections of our web site. It is also possible to write us at the following address: Facile.it, via Sannio 3, 20137, Milano - Italy.

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