After Sales Engineer Internship

Drillmec S.p.A. Podenzano Italy Customer Support
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Company Description

Drillmec is an international leader in design, manufacturing and distribution of drilling and workover rigs for onshore and offshore applications as well as a wide range of drilling equipments.

The results achieved in over 100 years of international experience have been recognized by customers worldwide and stem from our commitment to continuous improvement through the pursuit of high quality, strong focus on human resources and emphatic efficiency throughout the whole process.

At the core of our company's identity lie three principles: safety, environment and innovation. Our worldwide reputation of reliability is a reflection of our extensive engineering development, timely deliveries and excellent after-sale service.

Position

The person, in the After Sales department, will be able to understand / follow the processes that characterize this type of service.

In particular, in support of the company tutor, she/he will take care of:

  • Manage the relationship with the customer, building a solid partnership with him, in order to propose and / or recommend updates on the system, also carrying out technical help desk activities.
  • Prepare reports and documentation, also relating to the control of the contract budget
  • Constantly collaborate with other departments
  • Plan and follow the commissioning phases of the rigs
  • Support in the management of construction site personnel

Requirements

  • Diploma or Technical Degree
  • Fluency in English
  • Good knowledge of the office package
  • Good interpersonal skills and teamwork skills
  • Good analytical and problem solving skills
  • Proactivity
  • Availability for medium-term business trips

Other information

reimbursement of 800 euros per month and free use of the company canteen