Service desk assistant - GERMAN and ENGLISH languages (Sesto San Giovanni)

ARKA SERVICE S.r.l. Sesto San Giovanni Italy Recruitment / Selection
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Company Description

ARKA Service is an international service desk and multilingual technical centre that offers support to multinational companies who operate in several countries, we are looking for a Service desk assistant in GERMAN and English language .

Position

The job offer consist in customer support; answering to incoming calls, problem determination, problem solving, or call dispatching to second level queues. Based on the candidate’s knowledge there will be a training period carried out on the job through our senior teachers. Our work contract is full time (40 hours per week) or with 24/7 shifts. Work location is based in Sesto San Giovanni (MI).
Arka Service is directly hiring with fixed-term contract or internship / apprenticeship.

Requirements

Essential knowledge and skills:
- Very good knowledge (Native or C2) of GERMAN language
- Good knowledge (at least B2) ENGLISH language
- Good mastery of IT tools
- Availability to work 24/7 shifts

Preferential knowledge and skills:
- Driving license
- Knowledge of a third language
- Help Desk or call centre experience
- Knowledge of MAC systems

Personal characteristics: customer focus, readiness to learn, interest in working in a multicultural environment, aptitude for problem solving, positive attitude and smiling.

Other information

All our offers are aimed at both sexes (Law 903/77; 125/91) and people of all ages and all nationalities (Legislative Decree no. 215/03, 216/03). Our job offers comply with the principle of equal opportunities.